Refunds & Returns

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Gemina Ltd. If you wish to return an item, please contact us for our returns address.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

3. Refunds cannot be given for customised items where manufacture is in progress. Please note that we are unable to accept returns for personalised or customised items unless the item is faulty or does not match the specifications detailed in your order.

4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g.gift card).

5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us. Customer must provide a delivery tracking reference for the returned item.

6. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

7. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

8. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

9. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

10. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.